Privacy Policy

1. Introduction

TrueComps, Inc. ("TrueComps," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Name and contact information (email address, phone number)
• Property address and related property information
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Communications you send to us

Property Information

To provide our property tax appeal services, we collect and process:

• Property addresses and parcel information
• Property assessments and tax records (from public sources)
• Comparable sales data
• Property characteristics (square footage, bedrooms, etc.)

Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (access times, pages viewed, app features used)
• Location information (with your consent, for property lookup features)
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process property tax appeals on your behalf
• Analyze your property assessment and find comparable sales
• Communicate with you about your account and appeals
• Send you updates, notifications, and marketing communications (with your consent)
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: We may share information when you direct us to do so.
• For appeal processing: We share necessary information with county assessors and tax authorities to file and process your appeals.
• Service providers: We work with third-party companies that help us provide our Services (e.g., cloud hosting, payment processing, analytics).
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-out: Opt out of marketing communications at any time.
• Data portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us at privacy@truecomps.com.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: